短信预约提醒成功
Model memo (1)
From: Publicity Officer To: Managing Director
Subject: Visitor from Denmark Date: 13/9/2002
On 15 November Ms Anita Trosborg, Design Director of the Tivoli Design consortium of Copenhagen is paying a visit to our offices.
I would like to ask whether you are likely to be in that morning. If possible I would like to bring Ms Trosborg to see you for a brief meeting, probably ten minutes or so, just to make contact. Would 11.45 be OK? Please let me know as soon as possible if it is inconvenient.
Thanks.
Sarah
Model memo (2)
From: The Managing Director
To: All Office Staff
Date: 25th November 2002
As a result of the productivity survey carried out in the factory, more rapid and efficient ways of operating are now being applied. In the factory, productivity has been increased by over 50 per cent. The management intends to apply these same methods to office staff in order to reduce costs. Our company must adapt in a competitive world. We aim to find ways of avoiding unnecessary actions by all staff. We therefore propose to pay a month’s extra salary to any person who, in the management’s opinion, has put forward the most practical suggestion to improve a particular office routine. All suggestions should be sent to the MD’s office before the end of next month.
Model Fax (1)――Placing orders
To: Alpha Marine
From: SunWorld Powerboats
We wish to order TWO of your stainless steel anchors:
Product Number 3456: 120 kg stainless steel anchor at a price of ￡135 including delivery.
Please confirm by return that these are available from stock and let us know when we can expect delivery.
Yours sincerely,
Model Fax (2)――filling orders
Dear Mr A_,
Thank you very much for your order for two PB 5000 vessels with stainless steel anchors. I can confirm that the total price for the two vessels will be $187,850 CIF, as stated in our quotation number 0067. This sum is payable by irrevocable Letter of Credit confirmed on T_ bank and valid for 90 (ninety) days from the date of your order.
I can confirm that the two vessels will be shipped in 40-foot open top containers from our factory on 23 August. Passage has been reserved on m/v Caribbean Star to Puerto Limon where the containers will be unloaded on 10 or 11 September.
A proforma invoice is being sent to you by airmail today.
Again, thank you for your order. If you have any queries please contact me.
Your sincerely,
Model fax (3)
Anita Trosborg
Design Director
Tivoli Design Consortium
Berstorffsgade 19,
DA-1577 copenhagen,
Denmark
Fax: +(45) 56 39 42 38 Date:
Dear Anita Trosborg,
We thank you for your enquiry concerning your prospective visit here. I am writing to say that it would be convenient for you to visit our office on 15 November, from 11.30. I have arranged a brief meeting with our managing director and then a meeting and possibly lunch with our design manager after that.
I hope you will find the time convenient.
If so, please confirm as soon as possible.
We look forward to receiving you.
Yours sincerely,
Sarah Boxter
Publicity Officer
Model letter(1)
Dear …………,
You asked for some information about this company.
Although Hyundai is well known for its car manufacturing, in fact Hyundai Motor makes up only 21% of the business. The company originated in 1947.
The company manufactures engineering products including ships. But in addition the Korean based company has many construction contracts overseas. Most recently Hyundai has been engaged in Siberia developing that country’s natural resources.
We do not have information available concerning Hyundai’s company structure and workforce, but a look at its range of products which cover semiconductors, heavy equipment and petrochemicals, among others, shows that it is a large company.
It is one of the most successful companies in Korea and is well prepared for the challenges which the future poses.
If you have any further questions, please get in touch with me.
Yours sincerely,
Model letter (2)
444 Prince Rupert Avenue,
62008 Hentzau, Ruritania
TELEPHONE 77 1473 88999 (8 lines)
FAX +77 1473 889765
http://www.broadway.ra
name
and address
of supplier
3 November 2002
Dear Sirs,
Lightweight batteries
We are the manufacturers of BROADWAY delivery vehicles and electric vehicles for disabled people. Our company is a subsidiary of Broadway International Inc. of Portland, Oregon. We are seeking an alternative supplier of lightweight batteries to power our vehicles. As far as we are aware you do not have a local distributor of your products in this country.
A full specification of our requirements is given on the attached sheet.
Quantity required: 4,800 units
Delivery: by 15 January 2002
Please quote us your best CIF price, giving a full specification of your product and shipping date.
We would need to have samples of the batteries to test in our laboratories before placing a firm order.
We usually deal with new suppliers on the basis of payment in our currency by confirmed 60-day irrevocable letter of credit.
If our laboratory tests are satisfactory and you can provide us with a good price and service, we will be happy to place more substantial orders on a regular basis.
We look forward to receiving an early reply to this enquiry,
Your faithfully,
Fred North
Fred A. North
Buying Manager
Enclosed: specification and technical brochure
Model letter(3) ――Answering enquiries
Dear Mr Perez,
Thank you very much for your enquiry about AntiSpy Products.
I am pleased to inform you that we do supply a portable listening device detector: the AntiSpytm CJ 4000P is a battery ? driven device which will detect any eavesdropping devices within 20 feet. It is very compact, looks just like a Walkman and costs only $359. For an order of five or more items we are happy to offer you a rebate of 20%, making the price per item $287.20. All our prices include shipping by air. I can also confirm that this product is available from stock at this time.
If you would like to see a copy of our complete 120pp catalog this is available for $50 ? which is refundable when you place an order. However, if you decide to order one of our CJ 4000Ps a free catalog will be included with your order.
Sincerely,
Model letter(4)――to a customer
Dear Mr Stafford,
Re: Your order #767 999 for ten CX 99 processors
I am sorry to inform you that we have been unable to process this order and I am retuning it to you for your attention.
There has recently been an upgrade of the CX99, now renamed the CX99GT, which significantly enhances its performance and reliability. Unfortunately, this upgraded product carries with it a price increase to $145.75 per item. The original version is no longer available. Prices of equipment and specifications are constantly changing and these are not always reflected in our advertisements, which are prepared some months before they appear in the press.
We consider the new product to be well worth the extra money.
Please let us know if you wish to proceed with the order at the new price. If you would like more information, do please call me.
I look forward to hearing from you.
Yours sincerely,
Model report(1)
FROM: Personnel Manager Division A
TO: Managing Director
DATE: 16 May 2002
SUBJECT: Proposed installation of clocking ? in machines
1 Following your memorandum of 27 April we carried out a small study of staff views in three selected departments to see how the arrangements of breaks had been working. I here summarize the results:
a) 65% office workers found the present break arrangements satisfactory;
b) 25%would be in favour of a shorter lunch break and finishing earlier.
2 It is too early to say definitely how many machines would be needed. But at least one for every divisional office seems a reasonable estimate.
3 I also asked my personnel officers about the saving of time. They think that an improvement in time-keeping could be made.
4 The staff’s reaction to the idea was not very encouraging. In the survey we carried out only 15% said they would be in favour of using clocking-in machines. If they had the choice they would prefer not to use them.
5 You also asked for my views on how to deal with the union. I had a meeting with the chief union representative. I mentioned that in some departments the lunch break was lasting a lot longer than is actually allowed. The representative’s answer was not very helpful. She said the union would always insist on the lunch break being left as it is. There is a point beyond which no negotiation would be possible without asking all the union members in the company their opinion.
In conclusion, it seems important to draw the Board’s attention to possible difficulties which the rapid installation of clocking-in machines could bring. We need to discuss the problem a little longer and with more people before taking any action, it would seem.
Model report(2)
From the Chief Executive Officer
DELTA TOOLS
Southford SF4 HK3
Vance Ballard
European Regional Director
Delta Tools Inc.
Monsstraat
Brussels
BELGIUM
Dear Mr Ballard,
Problems at Southford Plant
You asked for a brief report concerning the recent events at the Southford plant.
We have consulted the files and spoken to relevant members of the higher management and thus feel able to provide an explanation for the breakdown reported in the press on 17 May of this year.
The cause of the breakdown was very simple. The handling equipment used to deliver the components to the assembly line has been known to be in need of an overhaul for the past six months.
The plant has been working to full capacity to finish the American orders according to schedule. As you know, we had commissioned a study by Industrial Research Consultants. They submitted their report on April 5.
In it they warned that there was not enough space available to store sufficient components. They also recommended expanding the present two-shift system to a three-shift one.
We had decided to install a fully automated robot system. However, at the same time it was clear to our production director that with the present maintenance staff we would not have sufficient staff available if big problems were to arise. The firm has been advertising for maintenance engineers for some weeks. We were still only working a two-shift system so that the machines were not getting the necessary cover.
We all agree that the breakdown was extremely unfortunate and yet we must admit that, under the circumstances, it was not entirely unexpected.
We now believe that we have managed to sort out the major problems which we had been having with the conveyor equipment. And also when the new robots are installed in September, we feel certain that such problems will become a thing of the past. Added to this the fact that the personnel department has been successful in recruiting some highly qualified maintenance staff makes us confident that a repetition of the events of 17 May now seems entirely unlikely.
Sincerely,
Hank Cruyff
Hank Cruyff