5. 告知好、坏消息：

　　：

　　I am pleased

　　delighted

　　happy to tell

　　inform

　　advise you that …

　　坏消息：

　　I regret

　　am sorry to tell

　　inform

　　advise you that …

　　We regret that …

　　6. 说明你所能做的和不能做的：

　　We are unable to …

　　We are able to …

　　We have been forced to …

　　环境：

　　You cannot lower your prices.

　　We regret that we are unable to reduce out prices.

　　You have had to raise your prices because the government has increased the sales tax.

　　We have been forced to raise our prices because the government has increased the sales tax.

　　However, you can give them a discount of 5% if their order is for more than $8,000.

　　We are able to give you a discount of 5% if your order is more than $8,000.

　　With regard to their second question, you cannot accept payment in Egyptian pounds but you can accept US dollars or Euros.

　　We are sorry that we are unable to accept payments in Egyptian pounds but we are able to accept US dollars or Euros.

　　7. 说明原因：

　　This is owing to …

　　due to … a result of …

　　because of …

　　注：owing to 通常用于不好的消息。如果想在原因中使用动词，请加上the fact that的从句。

　　环境：

　　increase prices --- fall of the dollar

　　We have been force to increase our prices. This is owing to the fall of the dollar.

　　Delay the delivery of the goods --- strike by airline pilots

　　We have been forced to delay the delivery of the goods. This is owing to the strike by airline pilots.

　　Increase all salaries by 10% --- rise in sales

　　We are able to increase all salaries by 10%. This is the result of a big rise in sales.

　　Cut all salaries by 10% --- fall in sales

　　We have been forced to cut all salaries by 10%. This is due to the fact that there has been a fall in sales in the past ten months.

　　Cannot deliver your new order --- we have not received your payment fro the last order

　　We regret that we are unable to deliver your new order immediately. This is owing to the fact that we have not received your payment for the last order.

　　Cancel the meeting --- a lot of staff have been ill

　　We have been forced to cancel the meeting. This is because some members of our staff have been ill.

　　8. 请求采取行动：

　　Please could you …

　　We would be grateful if you could …

　　We would be appreciate it if you could … as soon as possible. without delay. immediately.

　　注：please could you … 是最直接的方式。在要求一些一般性的事情时，可以使用这种表达。

　　环境：

　　You have seen an advertisement in the newspaper for a post as office manger. You want an application form.

　　I would appreciate it if you could send me an application form.

　　The photocopier in your office has broken down. You want to have it repaired, quickly.

　　We would be grateful if you could send a repairman to fix our photocopier as soon as possible.

　　You have moved your office and you want the post office to forward your letters to your new address.

　　Please could you forward my letters to my new address.

　　You want the telephone company to put another telephone in your office. You need it urgently.

　　We would appreciate it if you could put another telephone in our office immediately.

　　You have written to a company and you want them to reply quickly.

　　I would be grateful if you could give us a reply quickly.

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